Mrs. Potts is the nanny for the Beast's castle, and the mother of many children, including Chip. During the curse, she was turned into a teapot while her children became tea cups. Protective, gentle, and sweet, she is the heart of the castle, and always ready to give her best to make everyone feel happy.

She plays the role of confidence to Belle, and tries to reason the Beast so that he becomes nicer with the guest. Mrs. Potts works with the other servants in her quest to bring Belle and the Beast to love with each other. She is very enthusiastic, and also likes to sing. Her trick is to serve tea in order to comfort the other inhabitants of the castle.